Client Support Specialist (Temp)

American Addiction Centers•Brentwood, TN

3d•Onsite

About The Position

The Client Support Specialist (Admissions Call Center) provides support to AAC clients, the Admissions Teams, Facility Teams and other departments as needed to ensure client experience is representative of the AAC brand.

Requirements

High School Diploma, required.
1 year experience within a customer service oriented environment
Computer proficiency: strong keyboarding skills and the ability to multi-task (type and talk) is required
Utilizes excellent computer skills, especially Microsoft Office, SalesForce and other technology and software as assigned.
Maintains a high level of reliability, dedication and initiative.
Follows all policies and procedures as outlined by the company and/or governmental regulations and according to HIPPA regulations.
Maintains a working knowledge of our services, rules and policies, and works to ensure the compliance with the stated parameters.

Nice To Haves

Bachelor’s Degree preferred but not required or must have 2 years of relevant experience
Strong healthcare/behavioral health (i.e. psychology, nursing, social work, etc.) knowledge and skills preferred

Responsibilities

Efficiently answer, initiate and handle various customer service/client support inquiries that are funneled to AAC methods including but not limited to: inbound calls and emails
Deliver the highest quality, customer service standards of care and productivity for internal and external clients and facility staff
Communicate with Navigators, Managers, and other departments regarding client inquiries, concerns and outstanding information needed.
Collect payments over the phone from clients, client’s family, or others providing support to clients.
Use Salesforce (CMS) to update client accounts.
Must provide excellent customer service while communicating over the phone with client, client’s family, or others providing support to clients.
Relieve management of administrative tasks as needed.
Responsible for maintaining the confidentiality of patient and sales records.
Ability to work in a team environment.
Partner with multiple departments to ensure overall achievement in the mission of AAC including but not limited to: Management, Billing, Insurance, Outside Business Development, and Facility staff
Attend and participate in team meetings and ongoing training & development opportunities
Adhere to American Addiction Centers admission guidelines, federal regulations, and company policies and procedures
Other Job Duties – As Assigned