Client Services Specialist - Temp
About The Position
Moda Operandi is seeking a Client Services Specialist - Temp to provide a superior level of service to our global clients through phone and email. In this role, you will respond to client inquiries, resolve service issues, provide accurate order and product information, and help support client conversion and retention. This position will begin as a three-month temporary assignment. Based on business needs and individual performance, there may be an opportunity to transition from temporary status to regular full-time employment. This remote position is well-suited to someone with excellent verbal and written communication skills, strong attention to detail, and previous client or customer service experience.
Requirements
- 2+ years of client or customer service experience required.
- Excellent verbal and written communication skills.
- Exceptional interpersonal skills.
- Strong attention to detail and accuracy.
- Strong problem-solving skills with the ability to effectively de-escalate client concerns.
- Comfort learning and working across multiple technology platforms and systems.
- Ability to work effectively and independently in a remote environment.
- Flexible availability, including weekends.
Nice To Haves
- Familiarity with Zendesk is a plus.
Responsibilities
- Respond to clients via phone and email in an efficient, friendly, and professional manner.
- Handle a high volume of client inquiries promptly, accurately, and efficiently.
- Accurately and confidently communicate order information, policies, and procedures.
- Troubleshoot and resolve product, order, return, and service-related issues.
- Document client interactions and maintain accurate, up-to-date client records.
- Provide a high level of service to our global clients while helping support client conversion and retention.
- Use strong problem-solving skills to address client concerns and de-escalate issues when necessary.
- Maintain current knowledge of evolving products and services to provide accurate information and support.
- Partner with internal departments to resolve issues affecting client orders and returns.
- Maintain a positive, professional approach and act with integrity when working with clients and colleagues.
- Adhere to established work schedules and coverage requirements.
- Collaborate effectively with internal teams to support the overall client experience.
- Demonstrate Moda’s Core Values in every aspect of your work.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Paid time off.
- Paid company holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
