Client Support Specialist

Cascade Counseling and Consulting LLC•Oregon City, OR

1h•$23 - $26

About The Position

Cascade Counseling and Wellness is seeking a warm, organized, and solution-oriented Client Support Specialist to serve as the first point of contact for clients and the community. This client-facing role supports people accessing mental health services and helps ensure they feel welcomed and respected. The ideal candidate has experience in a medical or behavioral health setting, strong customer service skills, and the ability to remain calm, prioritize competing demands, and solve problems with professionalism and compassion. The specialist responds to client questions and supports scheduling, intake coordination, and access to services. They communicate with clinicians and team members to support clinic operations and continuity of care, manage calls and administrative work, and help resolve concerns within the scope of the role. They also recognize when concerns need clinical support and connect clients with the appropriate team member. The role requires maintaining confidentiality, following HIPAA requirements and clinic policies, and contributing to a collaborative environment guided by Community, Access, and Respect.

Requirements

Bachelor's degree in a human services-related field, such as psychology, social work, counseling, or a related discipline.
Current Oregon Qualified Mental Health Associate (QMHA) status or eligibility to qualify.
Previous experience in a medical, healthcare, or behavioral health setting.
Strong customer service, communication, organization, and problem-solving skills.
Ability to manage competing priorities, work independently, remain calm under pressure, and contribute as a strong team member in a collaborative environment.
Strong attention to detail, sound judgment, and commitment to confidentiality.

Nice To Haves

Spanish-speaking; bilingual Spanish/English candidates are highly preferred.
Experience in an outpatient mental health setting.
Familiarity with electronic health records, scheduling systems, billing, insurance verification, and healthcare administrative processes.
Knowledge of HIPAA and behavioral health confidentiality requirements.

Responsibilities

Serve as the first point of contact for clients by phone and in person, providing a welcoming and professional experience.
Respond to client questions and assist with scheduling, intake coordination, and access to services.
Communicate with clinicians and team members to support smooth clinic operations and continuity of care.
Manage incoming calls, administrative tasks, documentation, and follow-up while balancing competing priorities.
Respond calmly and professionally to challenging interactions and help resolve concerns within the scope of the role.
Recognize when client concerns require clinical support and connect clients with the appropriate team member.
Maintain client confidentiality and follow HIPAA requirements and clinic policies.
Contribute to a collaborative team environment grounded in Cascade's values of Community, Access, and Respect.