Client Support Specialist
About The Position
Yellow Dog Software is seeking a curious, resourceful, and solution-oriented professional to join our Support Desk team in our Norfolk, VA office. This role is ideal for a technically capable, client-focused professional who enjoys troubleshooting, learning complex systems, and helping customers find practical solutions. Yellow Dog Software develops, implements, and supports our own inventory management software along with a broad network of third-party integrations. Our mission is simple: to improve the lives of our customers by making inventory easier. As a member of our Client Support Team, you will play a critical role in delivering on that mission by providing knowledgeable, responsive, and solutions-focused support to our clients. The ideal candidate brings experience in technical support, software support, or a related client-facing environment and is comfortable balancing technical problem-solving with exceptional customer service. We are looking for a confident communicator who can listen carefully, troubleshoot effectively, explain technical concepts clearly, and take ownership of issues through resolution.
Requirements
- Demonstrated proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and related business applications.
- Minimum of two years of experience in a professional services or corporate environment.
Nice To Haves
- Preferred experience in software support, customer success, SaaS, hospitality technology, or a related client-facing role.
- Experience with point-of-sale, inventory, or accounting systems a plus.
- Bachelor's degree in related field.
Responsibilities
- Collaborate, answer questions, and arrive at effective and timely solutions.
- Provide superior customer service by exercising in active listening, effective trouble-shooting, and continual problem-solving methods.
- Learn, train, and teach clients software use and best practices.
- Track activity via our ticketing system, Zoho Desk.
- Research and provide the best solutions for our clients.
- Communicate clearly and concisely with clients, teammates, and coworkers, specifically requiring superior written and verbal communication.
- Nurture positive relationships with our clients.
- Show a willingness to learn and improve every day and an ongoing effort to develop a deep understanding of our products.
- Lead clients to solutions within the framework of defined support processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
