Client Support Specialist - WesTex Printing

Creative Solutions in Healthcare • Brownwood, TX

2d

About The Position

The Client Support Specialist supports customers by preparing and processing press-ready PDF files and ensuring accurate order entry and high-quality print production. This role focuses on artwork quality, efficiency, and professional customer communication.

Requirements

• Strong verbal and written communication skills
• Ability to work effectively with diverse teams and personalities
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Typing speed of at least 35 WPM with accuracy
• Good eyesight, color recognition, and hearing

Nice To Haves

• Experience with Adobe Creative Suite
• InDesign and/or Photoshop experience
• Enfocus PitStop Pro experience

Responsibilities

• Enter, research, and accurately price orders received by phone, mail, fax, and online systems.
• Review and resolve non-preflighted files by identifying issues and determining solutions.
• Assist customers with file submission errors, preflight logs, and technical questions.
• Communicate professionally with customers and internal teams via phone and email.
• Prepare and distribute proofs for customer approval.
• Authorize reprints and complete documentation per pricing and production guidelines.
• Manage order holds, cancellations, and customer-requested changes.
• Obtain, edit, and prepare artwork to meet print specifications.
• Verify customer copy, fonts, sizing, and artwork for print compatibility.
• Design and typeset layouts using Adobe InDesign according to company standards.
• Proofread jobs against customer-provided copy and make necessary corrections.
• Maintain an organized workspace following Lean 5S standards.
• Perform other duties as needed to support team and production goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed