GA - Client Support Specialist
About The Position
Georgia HOPE is a Georgia-based behavioral health provider dedicated to instilling hope, empowering lives, and strengthening communities. They specialize in supporting individuals facing emotional and behavioral challenges, particularly those who have experienced trauma, instability, or significant life stressors. Services are delivered directly in clients' homes, schools, and communities, emphasizing personalized, strengths-focused care. As part of the Health Connect America family, a COA-accredited organization, employees benefit from the resources of a larger entity while maintaining a close-knit, mission-focused culture. This role offers a career where impact is visible, growth is supported, and work is meaningful.
Requirements
- High School Diploma with at least two years of relevant experience, or a Bachelor’s degree in a behavioral health or related field
- Valid driver’s license and reliable transportation for community-based work
Nice To Haves
- Experience working with children, adolescents, or adults with mental health or behavioral health needs preferred
Responsibilities
- Provide hands-on, community-based support to children, adolescents, or adults with behavioral health needs.
- Deliver community-based support services in homes and other real-world settings, meeting clients where they are.
- Maintain regular contact with assigned clients, including both in-person and phone-based support, to monitor needs and progress.
- Review client history, assessments, and treatment plans to ensure services align with individualized goals.
- Support clients and families in developing and achieving goals outlined in their Individualized Recovery Plan (IRP).
- Teach coping strategies, emotional regulation, and daily living skills to promote independence and symptom management.
- Help clients identify triggers, build resilience, and develop appropriate behavioral responses.
- Assist with school, work, and family functioning by reinforcing practical, real-life skills.
- Connect clients and families to community resources that support basic needs, stability, and long-term success.
- Proactively support crisis prevention by helping clients develop safety plans and identify support systems.
- Collaborate closely with therapists, clinical teams, and community partners to ensure coordinated, whole-person care.
- Track service utilization and maintain accurate, timely documentation in the Electronic Medical Record (EMR) system.
- Participate in team meetings, case staffing, and ongoing training to ensure high-quality service delivery.
Benefits
- Flexible scheduling and a culture that recognizes the importance of work/life balance
- Employee Assistance Program (EAP) including 8 mental health counseling sessions annually
- Paid time off and paid holidays
- Medical, dental, vision, and voluntary insurance options
- Health Savings Account with company contribution
- Dependent Daycare Flexible Spending Account
- Access to a Health Navigator
- 401(k) Retirement Plan
- Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
