Client Support Specialist

MSC Mediterranean Shipping Company SA•Miami, FL

4d•Onsite

About The Position

The Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients. This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Requirements

Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
Ability to work under tight deadlines
Great team player
Knowledge of MS Excel with the ability to learn new software
Authorization to work in the U.S

Responsibilities

Processes booking request from clients per booking procedure.
Handles emails & phone calls protocol per customer service procedure.
Issues needed EMC based on manifest corrector procedure.
Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
Understands account contracts to communicate rates, free time, and stipulations.
Completes a daily productivity report as part of the tasks assigned by Department.
Establishes and maintains good relationships with customers (email/phone and F2F meetings).
Assists and resolves customer inquiries.
Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
Manages day to day operations of the assigned accounts.
Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
Assists Finance department in collection of outstanding invoices.
Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
Gathers and maintains proficient knowledge of the market and the maritime industry.
Understands department's procedures and flows.
Follows MSC policies, procedures, and core values.
Presence required on‑site 5 days per week
Performs other duties, as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.