Client Support Specialist I

eShipping, LLC • Riverside, MO

10d • Hybrid

About The Position

The role of Client Support Specialist I is vital to the success of the warehouse operations. This individual provides support to a limited number of assigned customers and to the Client Care Manager and team. This individual also serves as the liaison between the client and operations and is the principle point of contact for the client. The Client Support Specialist I must understand client expectations while partnering with operations to ensure outstanding service. This individual is also responsible for providing operational support at one of eShipping Distribution Service’s warehouse locations to ensure efficient and timely pick-up and delivery, handling of customer orders, and shipments. Daily responsibilities and activities include order and inventory management, customer service, data entry, billing, report generation and analysis, internal and external communications, Amazon portal routing, and miscellaneous administrative duties.

Requirements

• Ability to work independently with appropriate leadership oversight
• Excellent customer service, time management, and teambuilding skills
• Ability to work effectively in a fast-paced environment
• Excellent oral and written communication skills
• Ability to understand, interpret, and explain complex and abstract issues and respond appropriately
• Able to utilize sound, independent judgment and make responsible decisions and recommendations
• Excellent follow-through and detail orientation
• Able to effectively utilize computer programs including Word, Excel, and Transportation Management System
• Ability to work with a variety of people and personality types
• Able to work within a fast-paced team environment
• Work as necessary to meet customer needs

Responsibilities

• Provide customer service and operational support for the distribution centers
• Maintain an open line of communications with customers
• Research shipment tracking requests and provide feedback, including resolution of misplaced orders and shipments
• Take responsibility for basic technology needs, including user skills with a variety of Microsoft Office software programs
• Monitor and maintain computer systems and networks, working with remote Subject Matter Experts to ensure operational efficiencies
• Handle internal communications with Business Development/Sales, Integrations, and Information Technology personnel to resolve customer problems
• Provide support to the Client Care Manager and team
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED