EA-Client Support Specialist I
About The Position
As a member of the NGP VAN Support team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations. Not only will you be supporting Democrats and progressives with your exceptional customer service skills, but you’ll also be getting new customers up and running with our tools. Our staff aren’t just people who do support, they are expert practitioners who make sure our clients are able to accomplish their goals. Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do. This is an entry-level role, with high expectations for responsiveness, empathy, and consistent knowledge development.
Requirements
- Demonstrated and passionate interest in Democratic + progressive politics and ideals
- Good with technology
- Willingness to work with lots of different orgs who need our help
- At least 1 year of experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits
- Used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization
- Excellent oral and written communication skills
- Strong critical thinking, logical problem-solving ability
- Willingness to learn
- Professional phone manner and undying patience
- Proven ability to self-motivate and demonstrated work ethic
- Strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams
- Detail-oriented, great at following up and don’t let things slip through the cracks
- Demonstrated history of being a team player
- Candidates who require current or future sponsorship for employment authorization cannot be considered.
Nice To Haves
- Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support
- Experience in customer relations or an equivalent field
Responsibilities
- Provide timely responses to inbound support requests with positivity and user empathy
- Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams
- Knowledge of primary business line/can support Digital at basic level
- Escalates complex or urgent issues according to documented protocols
- Takes direction from Leadership to meet team claiming standards
- Utilizes internal documentation to deliver accurate support
- Maintains detailed records of client interactions and resolutions
- Participates in team meetings and skills trainings
Benefits
- Comprehensive benefits package that supports your health, well-being and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
