Client Support Specialist EHB
About The Position
Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals. With offices across North America, MMA combines the personalized service model of a local consultant with the global resources of Marsh. As a Client Support Specialist with the Employee Health & Benefits team, you will provide day-to-day support for MMA clients, including reviewing plan documents, assisting with RFPs, and creating benchmarking analyses. You will also create employee communications and voiceover presentations using BrainShark technology. Supported by the Client Management team, you will learn to create plan/rate comparisons and manage the benefits mobile app. This role also involves regularly standing in for the Client Manager for carrier implementation and renewals.
Requirements
- Bachelor’s Degree or equivalent work experience
- 2 years previous administrative level experience required (Bachelor’s degree required in lieu of 2 years administrative experience)
- Strong analytical skills
- Proficiency with PowerPoint and Excel
- Ability to manage multiple priorities
- Ability to perform in a dynamic, fast-paced environment with multiple stakeholders
Nice To Haves
- Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
- Intermediate knowledge of employee benefit markets and compliance preferred
- Life & Health License or ability to obtain within 90 day of employment
Responsibilities
- Provide day-to-day support for MMA clients
- Review plan documents and carrier certificates
- Assist with the Request for Proposal (RFP) process
- Create benchmarking analyses
- Create employee communications (benefit guides, open enrollment presentations, posters and flyers)
- Create voiceover to PowerPoint presentations using BrainShark technology
- Create comparisons of plans/rates
- Build/maintain the benefits mobile app
- Stand in for the Client Manager regularly with carrier implementation and renewals
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work – minimum 3 days in office
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
