Client Support Specialist

HIGH BRIDGE CONSULTING LLC•Lenexa, KS

7d•Hybrid

About The Position

Our client is a Fortune 500 financial and payments technology company, and leads the industry in innovation, scale and service. They are now looking to add to their team and are looking to hire a "Client Support Specialist". This role will be based out of Lenexa, KS 3 days a week onsite.

Requirements

Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Excellent communication skills
Must be able resolve merchant issues or coordinate issue resolution
Must be able to analyze problem as it is described over the phone and determine best solution
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Help desk; POS Terminal experience

Nice To Haves

Bachelor's Degree
Computer science or technical field
Typically Minimum 4 Years Relevant Exp
Help desk; POS Terminal experience

Responsibilities

Provides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships.
May interact with network services, systems software analyst, and/or applications development to restore service and/or identify and correct core problems.