Client Support Specialist, Employee Health & Benefits
About The Position
Marsh McLennan Agency (MMA) is seeking a Client Support Specialist for their Employee Health & Benefits team. This role provides day-to-day support to MMA clients, involving tasks such as reviewing plan documents and carrier certificates, assisting with the Request for Proposal (RFP) process, and creating benchmarking analyses. The specialist will also create employee communications (benefit guides, open enrollment presentations, posters, and flyers) and use BrainShark technology for voiceovers on PowerPoint presentations. Support will be provided by the Client Management team for tasks like comparing plans/rates and building/maintaining the benefits mobile app. The Client Support Specialist will also act as a representative for the Client Manager during carrier implementation and renewals.
Requirements
- Bachelor’s Degree or equivalent work experience
- 2 years previous administrative level experience required (bachelor’s degree required in lieu of 2 years administrative experience)
- Strong analytical skills
- Proficiency with PowerPoint and Excel
- Ability to manage multiple priorities and perform in a dynamic, fast-paced environment with multiple stakeholders
Nice To Haves
- Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
- Intermediate knowledge of employee benefit markets and compliance preferred.
- Life & Health License or ability to obtain within 90 days of employment
Responsibilities
- Provide day-to-day support for MMA clients.
- Review plan documents and carrier certificates.
- Assist with the Request for Proposal (RFP) process.
- Create benchmarking analyses.
- Create employee communications (benefit guides, open enrollment presentations, posters, and flyers).
- Perform voiceovers to PowerPoint presentations using BrainShark technology.
- Create comparisons of plans/rates.
- Build and maintain the benefits mobile app.
- Stand in for the Client Manager regularly with carrier implementation and renewals.
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work – minimum of 3 days in office each week
- Charitable contribution match programs
- Stock purchase opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
