Client Support Specialist EHB

Marsh McLennan•Atlanta, GA

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Client Support Specialist with our Employee Health & Benefits team, you’ll work to provide the day-to-day support for MMA clients. Whether it’s reviewing plan documents and carrier certificates, assisting with the Request for Proposal (RFP) process, or creating benchmarking analyses, you will have the opportunity to dial into the details. Our Client Support Associates will create employee communications (benefit guides, open enrollment presentations, posters and flyers) and voiceover to PowerPoint presentations using BrainShark technology. You will have the support of our Client Management team as you grow and learn through creating comparisons of plans/rates and building/maintaining the benefits mobile app. As a Client Support Specialist, you will stand in for the Client Manager regularly with carrier implementation and renewals.

Requirements

Bachelor’s Degree or equivalent work experience
2 years previous administrative level experience required (Bachelor’s degree required in lieu of 2 years administrative experience).
Strong analytical skills and proficiency with PowerPoint and Excel
Ability to manage multiple priorities and perform in a dynamic, fast-paced environment with multiple stakeholders

Nice To Haves

Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
Intermediate knowledge of employee benefit markets and compliance preferred.
Life & Health License or ability to obtain within 90 day of employment

Responsibilities

Provide day-to-day support for MMA clients.
Review plan documents and carrier certificates.
Assist with the Request for Proposal (RFP) process.
Create benchmarking analyses.
Create employee communications (benefit guides, open enrollment presentations, posters and flyers).
Voiceover to PowerPoint presentations using BrainShark technology.
Create comparisons of plans/rates.
Build and maintain the benefits mobile app.
Stand in for the Client Manager regularly with carrier implementation and renewals.