Client Support Services Analyst

Nasdaq • Carteret, NJ

2d • $65,000 - $114,000 • Hybrid

About The Position

As a Client Support Services Analyst reporting to a Product Strategy Manager, you’ll play a critical role in ensuring exceptional customer satisfaction through comprehensive order lifecycle management. You’ll thrive in this position if you’re technical, have a global mindset, and bring a passion for customer support to a fast-paced, high-impact environment

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 2–3 years in customer operations, order management, or a similar role, with a proven track record of managing service level agreements and vendor relationships.
• Skilled in using CRM systems and order management platforms to streamline workflows and enhance operational efficiency.
• Strong ability to manage multiple tasks and projects simultaneously with attention to detail and effective problem-solving capabilities.
• Excellent written and verbal communication skills, with experience working cross-functionally and maintaining productive vendor and customer relationships.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; Nasdaq will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

Nice To Haves

• Experience in the financial services or technology sector, with familiarity in data center and network operations, as well as prior exposure to Nasdaq products or services.
• Knowledge of ITIL or similar service management frameworks, with a strong focus on process improvement and operational optimization.
• Proven ability to align technical understanding with business needs, enhancing service delivery and operational efficiency.

Responsibilities

• Manage full order lifecycle with accuracy and SLA compliance.
• Coordinate with data centers to resolve blockers and maintain progress.
• Collaborate across internal teams to ensure smooth execution and inventory alignment.
• Provide proactive updates and timely responses to client inquiries.
• Serve as primary contact for all order-related activities and transparency.

Benefits

• 401(k) program with 6% employer match
• Employee Stock Purchase Program with 15% discount
• Student loan repayment program up to $10k
• Company paid life and disability plans
• Generous paid time off
• Comprehensive medical, dental and vision coverage
• Health spending account with employer contribution
• Paid flex days to support mental wellbeing
• Gym membership discounts
• Hybrid home/office schedule (for most positions)
• Paid parental leave
• Fertility benefits
• Paid bereavement leave
• Company gift matching program
• Employee resource groups
• Paid volunteer days
• Education Assistance Program
• Robust job skills training and Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees