Client Support Rep - Full time - Day shift

Meritus Health External • Hagerstown, MD

1d • Onsite

About The Position

The Client Support Representative provides essential support to clients, patients, and laboratory staff by managing daily operational activities within the Client Services department. This role ensures accurate communication, proper specimen handling, timely follow‑up, and efficient administrative support.

Requirements

• High school diploma or equivalent.
• Valid driver’s license, car insurance, and reliable vehicle.
• Successful completion of on‑the‑job training within the probationary period (extensions require manager approval).
• Passing scores on data entry and medical terminology tests.

Nice To Haves

• Employee is responsible for vehicle maintenance.

Responsibilities

• Answer all incoming calls to 301‑665‑4900, providing information or routing callers to the appropriate staff member.
• Contact providers with critical results using the Follow‑Up Worklist.
• Notify patients about specimen issues and coordinate recollections.
• Troubleshoot missed or incorrect testing.
• Provide patients with copies of results after verifying identity and obtaining a signed ROI.
• Process add‑on test orders upon request.
• Review and resolve items on the Failed Faxes log to ensure results reach the correct provider.
• Enter faxed orders from OnBase into patient charts when time permits.
• Accept and sign in drop‑off specimens from outpatient offices; deliver to Processing.
• Register fertility specimens and schedule fertility appointments.
• Ensure proper registration for drug screen testing and forward paperwork to Health @ Work.
• Complete Provider Correction Forms, obtain supervisor signatures, and scan finalized forms into patient charts.
• Maintain office supplies, inventory, and ordering as directed.
• Sort daily mail and deliver FedEx/UPS packages to the correct departments.
• Submit IT tickets for provider address, phone, or fax updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees