Client Support Representative

Parmele Disability Advocates•Joplin, MO

3d•Hybrid

About The Position

Start Your Career with Purpose At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. As a Client Support Representative, you’ll play a key role in guiding potential clients through their first step by listening with empathy, communicating clearly, and helping them take the first step toward the support they need. No prior experience? No problem. We provide paid training and a clear path for success.

Requirements

Confident phone manner and demeanor
Ability to set the tone and pace of calls effectively
Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning
Proficiency in Microsoft Office
Strong attention to detail & critical thinking skills
Strong interpersonal skills

Nice To Haves

Prior experience in phone-based sales and customer service, as well as administrative duties

Responsibilities

Create a positive and supportive experience for potential clients through effective phone communication, empathy, and thoughtful questioning.
Field inbound inquiries via phone or live chat, specializing in SSDI and VA disability.
Initiate outbound contact with potential clients expressing interest in Social Security or VA disability.
Provide comprehensive insight into our legal services for SSDI and VA disability cases.
Data entry of accurate client information into our database.
Coordinate and schedule consultations for potential clients.
Perform various administrative tasks as required by the office.