Client Support Representative

Parmele Disability Advocates•Bentonville, AR

3d•Hybrid

About The Position

Client Support Representative Benefits: 401(k) 401(k) matching Dental insurance Employee discounts Health insurance Paid time off Vision insurance Wellness resources Monday–Friday, 8:00 AM – 5:00 PM Location: Bentonville, AR | Hybrid/Remote Position: This position begins with required in-office training. Upon successful completion, the role transitions to a hybrid/remote schedule. Equipment is provided after training. Start Your Career with Purpose At Parmele Disability Advocates, we help individuals secure the Social Security benefits they deserve. As a Client Support Representative, you’ll play a key role in guiding potential clients through their first step by listening with empathy, communicating clearly, and helping them take the first step toward the support they need. No prior experience? No problem. We provide paid training and a clear path for success.

Requirements

Confident phone manner and demeanor
Ability to set the tone and pace of calls effectively
Demonstrates consistent care and compassion by treating a call at 4:30 PM on Friday the same as one Monday morning
Proficiency in Microsoft Office
Strong attention to detail & critical thinking skills
Prior experience in phone-based sales and customer service, as well as administrative duties
Strong interpersonal skills

Responsibilities

Fielding inbound inquiries via phone or live chat, specializing in SSDI and VA disability.
Initiating outbound contact with potential clients expressing interest in Social Security or VA disability.
Providing comprehensive insight into our legal services for SSDI and VA disability cases.
Data entry of accurate client information into our database.
Coordinating and scheduling consultations for potential clients.
Various administrative tasks as required by the office.