Client Support Representative Virtual Assistant (Remote)
The Ward Law Group, PL•Miami Lakes, FL
•$1,000 - $1,000•Remote
About The Position
The Ward Law Group is seeking a Client Support Representative Virtual Assistant for a fully remote, independent contractor role. This position requires full-time availability (40 hours per week) with two days off, and may include one weekend day depending on business needs. The role involves handling client communications, administrative tasks, and case-related duties within a high-production, metric-driven environment. The company culture values faith, accountability, leadership, loyalty, and service.
Requirements
- Fluent in both English and Spanish (spoken and written)
- Strong written and verbal communication skills
- Resourceful and proactive in resolving issues
- Self-motivated with the ability to multitask
- Able to work independently with minimal supervision
- Computer: Windows 10, Intel i5 (8th Gen+) or 2GHz and 8 cores, 16 GB RAM, 256 GB SSD OR Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
- Equipment: USB noise-cancelling headset, Webcam for daily meetings
- Internet: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable, 30 Mbps download, 15 Mbps upload, Latency (Ping): Under 100ms
Nice To Haves
- Experience in a high-production, metric-driven recruiting environment
- Experience in a collaborative team structure supporting multiple hiring functions
Responsibilities
- Answer, screen, and route incoming calls to the appropriate team member
- Take and relay messages or transfer calls to voicemail when staff are unavailable
- Log phone calls and upload documents into the online document management system
- Provide clerical support to office staff, including faxing, copying, and file organization
- Maintain regular communication with clients and respond to questions
- Obtain insurance coverage information in a timely manner
- Follow up on medical treatment and confirm continuity of care
- Request and obtain medical records and billing statements from providers
- Communicate with insurance companies regarding treatment status and update adjuster information in the system
- Perform additional administrative and case-related duties as assigned
Benefits
- Paid time off is not provided
- Healthcare benefits are not provided
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
