Client Support Professional- Business Banking
About The Position
Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
Requirements
- 1-3 years of customer service experience, retail or commercial banking preferred.
- High School Degree or equivalent.
- Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Ability to work within deadlines and prioritize projects.
- A self-motivated employee and an effective team player.
- Exceptional verbal and written communication skills.
- Ability to manage multiple workflows and prioritize competing demands.
Nice To Haves
- Proficient in core banking platforms such as FIS, FCM, and Salesforce preferred.
Responsibilities
- Serve as the primary point of contact for day-to-day client inquiries via phone and email.
- Work closely with cross-functional teams (e.g., sales, credit, treasury management, loan operations, deposit operations) to research and resolve client inquiries and problems in a timely and professional manner.
- Build and maintain positive relationships with clients to support retention and satisfaction.
- Understand client needs and proactively offer solutions or resources.
- Maintain working knowledge of Wintrust products, services, policy, and processes.
- Provide accurate, up-to-date information, and resources to clients as needed.
- Participate in training and development to improve on skills and stay current with product updates.
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long-term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
