Client Operations Support Professional

Fiserv•Omaha, NE

1d•Onsite

About The Position

As a Client Operations Support Professional at Fiserv, you will act as the primary operational contact for a defined client base, ensuring accurate daily reconciliation and validation of production work. You will collaborate closely with production, technology, and development teams to resolve issues, improve processes, and sustain high client satisfaction. The team focuses on reliable, timely operations that enable client success and preserve production integrity.

Requirements

4+ years of experience in CRM and client support platforms (Salesforce Service Cloud, Zendesk, ServiceNow).
4+ years of experience in stakeholder management and cross-functional collaboration handling client escalations.
4+ years of experience in payments operations and reconciliation systems (ACH/NACHA processing, gateway integrations, SWIFT interfaces).
4+ years of experience in ticketing and workflow automation tools (Jira Service Desk, BMC Remedy).
4+ years of experience with reporting and BI tools (Power BI, Tableau) and Microsoft Office 365.
4+ years of equivalent combination of educational background, related experience, and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience in the medical billing services industry.
HDI Customer Service Representative, ITIL Foundation, or equivalent service-management certification.
Experience working with Fiserv products and services or similar payments/platform vendors.
Experience in SQL databases (Microsoft SQL Server, MySQL) for queries, reconciliation, and reporting.
Experience in Microsoft Excel, including advanced functions, pivot tables, and Power Query for reconciliation and analysis.

Responsibilities

Manage day-to-day client interactions, respond to inquiries, and resolve product or service issues to maintain client satisfaction.
Monitor and validate daily reconciliation and production outputs; investigate discrepancies and implement corrective actions.
Coordinate with internal production, technology, and development teams to escalate incidents, drive root-cause analysis, and deliver timely resolutions.
Produce and maintain periodic reports, activity logs, and status updates for clients and internal stakeholders.
Recommend process improvements to reduce error trends, streamline workflows, and improve service levels.
Provide cross-trained operational support across related functions to meet service-level targets and coverage needs.
Maintain current industry and product knowledge to propose creative, compliant solutions for clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental and military leave.