Client Support Manager

American National Bank of Texas • Mesquite, TX

2d

About The Position

The Client Support Manager manages the fulfillment of customer requests through multiple delivery channels, including retail banking centers, the call center, and online services. The role supports retail and call center operations while maintaining operational efficiency and ensuring compliance with audit and regulatory requirements. The position may require work on physical bank premises.

Requirements

• Bachelor’s degree or equivalent educational or work experience.
• 10 years of banking operations experience, including 3–5 years of management experience.
• Working knowledge of Microsoft Excel and Microsoft Word.
• Basic keyboarding and calculator skills.
• Ability to perform simple math and carry out written instructions.
• Ability to travel to various locations to perform work or attend meetings as required.

Nice To Haves

• Fluency in English and Spanish is encouraged; bilingual ability is not specifically required for this position.

Responsibilities

• Develop and implement operating policies that ensure acceptable customer service, safety of bank assets, and regulatory compliance.
• Serve as the primary liaison between the call center, retail banking centers, and corporate functions.
• Enforce internal bank controls and address compliance issues.
• Manage the overall flow of banking center and call center operations to promote sales and service goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager