Client Support - IT Client Support Associate
American National Insurance•League City, TX
•Onsite
About The Position
We're seeking an IT Client Support Associate to join a collaborative desktop support team supporting employees across the organization. This role is a great fit for someone who enjoys technology, solving problems, and helping others. While prior IT support experience is helpful, we're ultimately looking for someone with strong technical aptitude, excellent communication skills, a customer-focused mindset, and a willingness to learn. This position is available on site in League City, TX.
Requirements
- Associate degree, preferred
- Minimum one year of experience
- At least one year of information technology service management or desktop support experience.
- Preference for those in positions with an emphasis on customer service and support.
- Demonstrated experience in customer service and support.
- Proven basic knowledge of personal computers and related peripherals.
Responsibilities
- Provides basic desktop troubleshooting and resolutions
- Provides basic triage and support of multifunction and desktop printer technologies
- Configures and deploys PCs, laptops, Macs, and hardware accessories to users with efficiency, accuracy, and minimal downtime
- Obtains the ability to apply software patches to computers
- Provides customer service, including in person, over the phone, or remote support
- Communicates well in both written and verbal formats
Benefits
- multiple medical plan options
- dental and vision coverage
- basic life insurance
- health savings accounts
- company-funded 401(k) plan
- paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
