Client Support Executive

Kainos•Indianapolis, IN

5d•Hybrid

About The Position

As a Client Support Executive at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart Product Suite, across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart Product Suite. Your role will involve: Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite. Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximise value-add from the Kainos Smart Product Suite by: - Executing, Reporting and Maintaining customer Test Packs. - Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value. - Liaising directly with customers on a regular basis as part of the Smart Gold Service. Understanding Customer Needs – You will perform analysis of Customer’s Workday configuration and understand the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business. Defining, Designing, Building and Refining Test Packs - From initial discovery of the Customers’ specific configuration, you will help define the scope of appropriate tests to be created, ensuring they are aligned with the Customer’s test strategy. Customer Upskilling - You will help transfer knowledge of the Smart Product Suite to Customer teams and colleagues. Providing Customer Added Value – You will help the team deliver added value to our customer-base. Contributing to Continuous Improvement - Outside of Customer engagements, you will contribute to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc. Working as part of team - You will deliver as part of a team, supported by experienced consultants and supporting more junior team members. You will also support your colleagues to foster an inclusive culture in all that you do.

Requirements

Excellent customer focus, with experience in a customer-facing environment.
Positive can-do attitude with the ability to work independently and to adapt your style and practices in order to respond to changing circumstances and customer needs.
Clear and effective communicator (both written and verbal).
Ability to prioritise, plan workload and meet key deadlines.
Ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
Good commercial awareness and understanding of project and business dynamics.
Excellent attention to detail.
Capable of working within (remote) teams and alongside customers, as well as individual tasks with limited supervision.

Nice To Haves

Business, Finance, Computer Science or related degree to an honours level.
A developed understanding of manual and automated testing.
Exposure to software development, business analysis or quality assurance/test consulting environment.
Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
Experience of the Workday Application Suite.

Responsibilities

Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.
Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximise value-add from the Kainos Smart Product Suite.
Executing, Reporting and Maintaining customer Test Packs.
Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.
Liaising directly with customers on a regular basis as part of the Smart Gold Service.
Performing analysis of Customer’s Workday configuration and understanding the specific domain (HCM, Recruiting, Financials, Payroll and Security) configuration that drives their business.
Helping to define the scope of appropriate tests to be created, ensuring they are aligned with the Customer’s test strategy.
Helping to transfer knowledge of the Smart Product Suite to Customer teams and colleagues.
Helping the team deliver added value to our customer-base.
Contributing to the continuous improvement of the Kainos Smart Testing and Audit products by suggesting new features & functionality and liaising with development on the creation and testing of features, fixes etc.
Delivering as part of a team, supported by experienced consultants and supporting more junior team members.
Supporting colleagues to foster an inclusive culture in all that you do.