Client Support Engineer I - LA

Coretelligent•Los Angeles, CA

1d•Hybrid

About The Position

As a Client Support Engineer I at Coretelligent, you will provide onsite and remote IT support to a diverse client base, traveling to local client locations throughout the Los Angeles area. You will work with clients at all levels, including executives, and support technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. The role focuses on resolving a broad range of technical issues, maintaining clear customer communications, and delivering “white glove” service. It also includes participation in an on-call rotation and after-hours work as needed for onsite support and infrastructure or server maintenance. Candidates must be located in or near the Los Angeles area.

Requirements

At least 1 year of related work experience.
Proficiency in Azure environments and Microsoft 365 administration.
Ability to multitask effectively and work in a fast-paced environment while producing high-quality results.
Ability to follow and adhere to defined processes.
Excellent written and verbal communication skills.
Customer-focused approach and willingness and ability to provide “white glove” service.
Must be located in or near the Los Angeles area.

Responsibilities

Communicate with clients onsite to resolve desktop support issues and close tickets.
Troubleshoot Windows desktop issues involving connectivity, printing, customization, user profiles, and applications.
Troubleshoot Microsoft Office and mobile devices.
Troubleshoot backup solutions, mail flow, and Exchange DAG.
Configure and troubleshoot Exchange environments for clients.
Deploy new hardware using imaging technology.
Manage user accounts in Active Directory, Exchange, spam filters, and other platforms, including account creation, removal, changes, password resets, and bulk operations.
Support corporate networking and services, including switch configuration and troubleshooting DHCP servers, local DNS, external name resolution, Active Directory replication, and VPN.
Perform after-hours onsite support and infrastructure or server maintenance as needed.
Participate in an on-call rotation.