Client Support Engineer I - LA

Coretelligent•Los Angeles, CA

2d•$85,000 - $105,000•Hybrid

About The Position

Coretelligent is hiring a Client Support Engineer I to provide onsite and remote IT support to its clients. This hybrid role requires travel to client locations throughout the Los Angeles area and regular interaction with clients at all levels, including executives. The engineer will support a broad range of technologies, including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure, while delivering responsive, high-quality “white glove” service. The position also includes participation in an on-call rotation and after-hours work as needed for onsite support and infrastructure or server maintenance.

Requirements

At least 1 year of related work experience.
Proficiency in Azure environments and Microsoft 365 administration.
Ability to multitask effectively in a fast-paced environment while producing high-quality results.
Ability to follow and adhere to defined processes.
Excellent written and verbal communication skills.
Customer-focused approach and willingness and ability to provide “white glove” service.
Must be located in or near the Los Angeles area.

Responsibilities

Communicate with clients onsite to resolve desktop support issues and close tickets.
Troubleshoot Windows desktops, including connectivity, printing, customization, user profiles, and applications.
Troubleshoot Microsoft Office and mobile devices.
Troubleshoot backup solutions, mail flow, and Exchange DAG.
Configure and troubleshoot Exchange for clients.
Deploy new hardware using imaging technology.
Manage user accounts in Active Directory, Exchange, spam filters, and other platforms, including account creation, removal, changes, password resets, and bulk operations.
Support corporate networking and services, including switch configuration and troubleshooting DHCP servers, local DNS, external name resolution, Active Directory replication, and VPN.
Perform after-hours onsite support and infrastructure or server maintenance as needed.
Participate in an on-call rotation.