Client Support Coordinator
About The Position
Are you passionate about creating exceptional first impressions and tackling complex challenges? Do you thrive in roles where your actions lead to immediate, tangible outcomes? If so, the position of Client Support Coordinator at HR4 might be your perfect fit. As the Client Support Coordinator, you will be the first point of contact for HR4 clients regarding our software and Human Resources-related questions. Your primary responsibility will be to quickly troubleshoot and resolve issues, working closely with the Client Success and Development teams to ensure client satisfaction. We're looking for someone who's already spent time in a client support or client success seat, and who's excited to help shape how AI fits into that work, not just use the tools we have, but actively improve them.
Requirements
- 1 to 2 years of experience in a client support or client success role
- Confident, professional demeanor with clients and teammates
- Quick to learn new software, comfortable working hands-on with AI tools (our Intercom AI agent, Claude)
- Exceptional verbal and written communication skills
- Strong commitment to deadlines and quality
- Excellent multitasking and time management
- Proactive, organized, and detail-oriented with a knack for spotting improvements
- Discreet and able to maintain confidentiality with sensitive information
- Adept at managing relationships across all organizational levels
Nice To Haves
- French bilingualism is a preferred skill - Reading, Writing - Full Comprehension
Responsibilities
- Act as the initial point of contact for client support via Intercom, our dedicated ticketing system
- Swiftly troubleshoot, prioritize, and escalate issues to maintain client satisfaction
- Direct client queries to appropriate resources and follow up diligently to ensure full resolution
- Document and analyze support tickets, providing insight and trend reports to stakeholders
- Suggest product enhancements to the Product team based on daily client interactions
- Develop guides and video resources for our support documentation catalog
- Prepare and assist in pulling reports on client usage and engagement
- Improve how our Intercom AI agent performs by auditing unresolved tickets, refining macros and help content, and turning what you learn into content the AI can use
- Use Claude to draft and test new client communications, support procedures, and macros, and help roll out new AI-driven procedures across the team
Benefits
- 3 weeks paid vacation
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
