CLIENT SUPPORT COORDINATOR - Drummondville (12-Month Temporary Position)

BDC • Drummondville, QC

11d • Hybrid

About The Position

As a Client Support Coordinator, you will deliver outstanding customer service to BDC clients by meeting their individual needs. You will be responsible for performing office activities efficiently, and you will demonstrate team spirit and collaboration by providing administrative and sales support to the members of your team.

Requirements

• Experience in customer service.
• High initiative.
• Ability to listen and identify sales opportunities.
• Highly organized and able to prioritize effectively to meet deadlines.
• Capacity to adapt to different situations.
• Fluent in English, both written and verbal.

Nice To Haves

• Bachelor's degree in business administration or a related field.

Responsibilities

• Assist regional staff in administrative functions, such as document production and processing, report preparation, and data entry.
• Maintain business relationships with various external organizations and help promote BDC's financing services with influencers and prospects.
• Prepare letters and proposals and/or contracts to clients and professionals, in accordance with the specific process.
• Ensure the accuracy of information, prepare documents and forms and provide efficient follow-up.
• Contribute to marketing initiatives by organizing events, campaigns, and activities.
• Prepare marketing communications and provide on-site logistical support.
• Actively participate in developing the portfolio in order to uncover financing opportunities and develop innovative value-added solutions that meet clients' needs.
• In person office attendance to assist with business development and premise related responsibilities.

Benefits

• Flexible and competitive benefits
• Employee Savings and Investment Plan where BDC matches part of your voluntary contributions
• Defined Benefit Pension Plan
• $750 wellness and health care spending account
• Paid vacation each year
• Five personal days
• Sick days as necessary
• Offices are closed from December 25 to January 1
• Hybrid work model

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level