On-Call Client Support Associate

First Step Communities•Sacramento, CA

1d•Onsite

About The Position

Joining the team at First Step Communities offers benefits beyond just a job; it's a career that offers a chance to make a tangible difference in tackling the critical issue of homelessness. You will directly contribute to positive change in clients' lives and see the impact of your efforts firsthand. Sharing your skills and passions with a cause you care about is incredibly rewarding, connecting you with like-minded individuals and providing a sense of purpose. You'll expand your client-focused networks through our community of passionate individuals and partner organizations, opening doors to new opportunities. By joining our team, you contribute to building a more vibrant, inclusive, and resilient community. This role is an investment in yourself, your community, and a cause you believe in, offering the potential to make a difference.

Requirements

Driver's License or Government ID (Required)

Nice To Haves

Availability to accept assigned shifts, including evenings, overnights, weekends, and holidays, is preferred.

Responsibilities

Monitor and facilitate the transition of guests/clients from the intake areas to shelter/cabins; provide tour of dining, counseling, meeting and/or classroom areas.
Maintain sustained concentration and mental focus sufficient to perform essential job functions accurately and safely.
Exercise sound judgment and decision-making in time-sensitive or high-stress situations.
Regulate emotions and maintain professional composure when interacting with clients, coworkers, or the public.
Process and analyze information, prioritize tasks, and adapt to changing circumstances.
Ensure all clients and visitors are checking in and out of the facility.
Keep a safety watch day and night (per assigned shift) and lead conflict resolution should issues requiring intervention arise.
Assist guests/clients when needed.
Escalate any observed or suspected abuse and/or neglect of children, disabled individuals, dependent adults, and elder/senior citizens to Management’s attention.
Help clients access stored possessions (if any) and process their exit from the facility as required.
Distribute and serve meals to the clients.
Receive, process, distribute, and store donation items received from the public to support the clients in the program.
Disinfect and clean assigned shelter beds/cabins while facilitating the movement of client belongings from one location to another.
Perform facility cleaning and maintenance, including facility cleanup.
Write clear and legible daily activity logs and incident reports.
Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Ability to work outdoors in varying weather conditions.
Perform other tasks as necessary as assigned or requested by the Site Supervisor and/or Program Director.