Call Support Associate

Campbell's • Hanover, PA

8d • Hybrid

About The Position

Since 1869, Campbell’s has connected people through food they love and is proud to be stewards of amazing brands. This role is an opportunity to make a difference every day and build a rewarding career with opportunities to grow, innovate, and inspire. The Call Support Associate will deliver amazing customer service through active listening, critical thinking, and genuine care for both customers and colleagues. They will thrive in an upbeat, fast-paced environment where urgency, accuracy, and focus are essential. By consistently projecting a professional and positive image, embracing feedback, and committing to continuous learning and self-improvement, they will strengthen the culture and elevate the support experience. This role involves taking ownership of work and communications while proudly representing Campbell’s Values in everything they do.

Requirements

• Associate Degree or a minimum of 2 years of related experience.
• Strong attention to detail, organization, and ability to balance multiple tasks.
• Urgency, accuracy, and mental focus in a fast-paced environment.
• Proficiency with Microsoft Office, digital workflow systems, and database management systems (e.g., SAP).
• Ability to communicate effectively, build comfort with customers, and deliver exceptional service.
• Professionalism, ownership, team focus, and a commitment to continuous learning.
• Ability to sit for extended periods, use a phone and computer, and occasionally lift up to 25 lbs.

Nice To Haves

• Experience supporting DSD operations or working with independent distributors.
• Familiarity with IDOC troubleshooting, integrity reporting, and order management systems.
• Experience drafting communications or supporting system implementations.
• Experience providing cross-functional operational support in a CPG or distribution environment.
• Ability to speak/understand Spanish

Responsibilities

• Deliver timely, thorough responses to phone and email inquiries from independent distributor partners (IDPs), sales managers, and DSD operations personnel; maintain inquiry tracking.
• Process and support DSD plant or IDP setup changes.
• Initiate plant closes to ensure route orders process correctly, including accelerations as needed.
• Process special IDP orders in a database system.
• Audit transactions daily through integrity reports.
• Correct IDOC errors, interface errors, and open orders.
• Review and address shared email boxes and ServiceNow items daily.
• Test, support, and implement new systems and process changes.
• Document all required work processes.
• Support independent distributors with order management, settlement, plant closes, call documentation, and issue escalation.
• Draft and submit IDP communications.
• Assist with order processing errors, product planning, cycle count changes, and nightly warehouse error reports.
• Build strong relationships across sales, operations, plants, and independent distributors.
• Provide holiday support and Saturday coverage as needed.
• Complete other job-related duties as assigned.

Benefits

• Medical
• Dental
• Short and long-term disability
• AD&D
• Life insurance (for individual, families, and domestic partners)
• Matching 401(k) plan with immediate vesting
• Unlimited sick time
• Paid time off
• Holiday pay
• Free access to the fitness center (if in WHQ)
• Access to on-site day care (operated by Bright Horizons)
• Company store
• Campbell’s Cares program (matches employee donations and/or volunteer activity up to $1,500 annually)
• Variety of Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree