Client Support Associate
About The Position
The Client Support Associate at Witherite Law Group plays a vital role in managing client flow and ensuring smooth case processing from start to finish. This position involves onboarding new clients, collecting necessary documentation, and capturing client information to assess risk. Client Support ensures the timely submission of cases, supports team members in their absence, and actively engages in ongoing training and professional development. The ideal candidate will have strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced, dynamic environment.
Requirements
- High school diploma required; college preferred
- Bilingual in English and Spanish required
- Exceptional writing, interpersonal and client service skills
- Detail oriented with superior organizational skills and ability to prioritize tasks
- Strong computer skills and knowledge of Microsoft Office products
- Team player with the ability to collaborate with others
- Ability to work in a fast-paced, evolving environment
- Excellent organizational skills with outstanding attention to detail
- Strong knowledge of MS Office, Outlook, Adobe and the ability to quickly learn case management software –Filevine.
- Professional appearance and behavior
Nice To Haves
- Auto Insurance experience (claims, underwriting or customer service) preferred
Responsibilities
- Coordinate client flow and assists in preliminary data entry and document collection
- Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk
- Ensure the timely processing of case submissions
- Support other team members and take calls when other team members are unavailable
- Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms.
- Ability to have excellent time management, multi-tasking, and critical thinking abilities.
- Must keep all client information confidential
Benefits
- Medical, dental, vision
- Company paid Life and AD&D Insurance
- Company Paid STD (with no waiting period)
- Option to purchase additional Life and AD&D Insurance
- Voluntary LTD, Critical Illness, Accident, and Hospital Indemnity Coverage
- 401(k) with company contributions
- Paid Time Off
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
