Client Support Associate (Remote)

Nest Veterinary

3d•$21 - $23•Remote

About The Position

Nest Veterinary is a rapidly growing company that provides care plan infrastructure for veterinary practices. They are looking for a Client Support Associate to be on the front lines of the Nest partner experience, ensuring veterinary practices feel supported, confident, and heard. This role offers an opportunity to contribute, think, and grow within a high-growth startup environment, working closely with the Support Manager, Hospital Success team, and Product. The company's mission is to make pet care accessible to every pet parent by offering tech-enabled care plan solutions that help veterinary practices improve compliance, revenue, and preventive care without administrative burdens. Nest Veterinary is transforming the industry with design-forward products and a dedicated team.

Requirements

2-5 years in a SaaS customer support role
Excellent verbal and written communication — clear, friendly, and confident
Highly organized and responsive; comfortable managing multiple cases at once
Familiar with support tools like Zendesk
Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career.
Support hours between 8am - 8pm EST

Nice To Haves

Veterinary experience is a plus but not required.

Responsibilities

Respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity.
Troubleshoot issues with billing, plan setup, client communications, and platform usage.
Maintain accurate records in the support system.
Create and update self-serve content, including help center articles, training videos, and internal documentation.
Escalate bugs and pain points to Product and Hospital Success.
Identify recurring practice needs.
Participate in cross-functional syncs to advocate for the customer.