Client Support and Service Coordinator-SSVF Polk Street
About The Position
The Client Support & Service Coordinator provides client-centered case management and support services to individuals and families served by VOA Illinois. Using a trauma-informed approach, this role connects clients to community resources, monitors service plans, and promotes housing stability and overall well-being. The Support Services for Veteran Families (SSVF) program is a comprehensive housing stability program designed to support Veterans who are experiencing homelessness or are at risk of losing stable housing. The program focuses on helping Veterans quickly secure safe, stable housing while providing the supportive services needed to maintain long-term independence and stability.
Requirements
- Bachelor’s degree in Human Services, Social Work, Psychology, or related field
- 2+ years of experience in case management, human services, or working with vulnerable populations
- Experience with trauma-informed care and leveraging community resources
- Strong communication, collaboration, and de-escalation skills
- Proficiency in Microsoft Office and documentation systems
- Community-based travel required
- Valid driver’s license required
Nice To Haves
- Familiarity with local social service resources
- Experience in advocacy, intake, or care coordination
- Experience supporting veterans and military-connected individuals
Responsibilities
- Provide intensive case management and crisis intervention
- Conduct client intake, assessments, and evaluate psychological, physical, and service-related needs
- Develop and monitor individualized service plans to support client stability, well-being, and progress toward goals
- Conduct monthly home visits and community-based meetings to monitor client needs and service outcomes
- Advocate for clients and connect them with community resources, service providers, and supportive programs
- Serve as a liaison between clients, community agencies, and service providers to coordinate services and referrals
- Educate clients individually or in groups on available services, application processes, and client rights
- Utilize trauma-informed care, active listening, and conflict de-escalation strategies when supporting clients
- Complete accurate and timely documentation in EchoVantage, HMIS, and other required databases
- Collaborate with VOA Illinois staff, vendors, and community partners to ensure coordinated service delivery
- Manage assigned caseloads with strong organization, time management, and responsible stewardship of agency resources
- Exhibit cultural competence while serving clients of diverse backgrounds and commit to expanding knowledge and understanding of different communities and people groups
Benefits
- Medical
- Dental
- Vision
- 403(b) with employer match
- Generous Paid-Time Off
- On-Demand Pay: Early wage access through Payactiv
- Public Service Loan Forgiveness (PSLF) eligible employer
- Life Insurance
- Flexible Spending Account (FSA) / Health Savings Account (HSA)
- Employee Assistance Program (EAP)
- Referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
