Client Support Analyst II
Williams•Tulsa, OK
•Hybrid
About The Position
The Client Support Analyst III is responsible for troubleshooting hardware/software and providing mobile support for the business related to desktops, laptops, printers, and mobile devices. This role will coordinate resolution activities with all involved parties and serve as the single point of contact for our end users. Strong prioritization skills and the ability to communicate with others is a key to success!
Requirements
- Vocational/Technical/Business School degree
- minimum four (4) years' experience in help desk, customer service, tier 2 support, or hardware break repair
- Demonstrates excellent organizational/interpersonal skills and safety is the utmost priority
- Experience with PXE imaging computers, iPhone support, and ITIL focused ticket management tool
- Proficiency in Microsoft Office applications and PC skills
Nice To Haves
- Bachelor's degree in Information Technology
- minimum five (5) years' experience in help desk, customer service, tier 2 support, or hardware break repair
- Microsoft Certifications and ServiceNow experience
Responsibilities
- Troubleshoots for PC, network, phone, printer hardware/software, mobile devices, and handhelds
- Provides in-person, desk-side and remote support to our business users
- Serves as the initial point of contact for troubleshooting all IT related problems
- Communicates with business users, clients and internal IT support elements
- Participates in technology refresh projects
- Follows IT client services organization, security policies, standard processes and procedures
- Performs asset management requirements
- Other duties as assigned
Benefits
- Strong pay plus an annual incentive program
- Hybrid work for most office roles, plus real flexibility in many field positions
- Medical, dental, and vision coverage with options that fit your life, not the other way around
- 401(k) with company match and an annual company contribution
- Paid time off, including company and floating holidays
- Paid parental leave (up to six weeks per parent), plus fertility and adoption support
- Advanced AI tools and resources to help level up and work smarter
- Clear paths to grow your career, with a strong culture of promoting from within
- Tuition reimbursement and support for continuing education
- HSA and FSA options
- Company-paid life insurance and disability coverage
- Employee stock purchase plan
- Domestic partner benefits
- Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
