Client Support Admin

Axiom•Chicago, IL

2d•Hybrid

About The Position

Axiom is a company that connects legal departments with experienced legal talent for various tasks. The Business Operations team serves as the operational backbone, ensuring consistent and scalable operating standards throughout client engagements. This team is crucial for Axiom's success by maintaining operational excellence and implementing scalable processes that impact revenue. They support internal stakeholders, legal talent, and clients globally, acting as a central hub for operational execution.

Requirements

1-3+ years of experience in a similar role (e.g. business operations, operational support, administration, customer service, client onboarding, account management) ideally within a professional services firm or service delivery center.
Strong organisational and time management skills.
Excellent attention to detail and high level of accuracy.
Ability to manage multiple tasks and prioritise effectively.
Strong communication skills, particularly in responding to queries clearly and efficiently.
Experience with the full Microsoft Office suite.
Legally eligible to work in the country in which the position is located.
Minimum 2 days/week in-office.

Responsibilities

Act as a first point of contact for inbound operational queries from Clients and Axiom Legal Talent, providing timely and professional responses, in line with standard guidance, policies, and established processes.
Manage and triage incoming requests, ensuring queries are resolved efficiently or routed to the appropriate team.
Deliver a consistent, high-quality service experience across all interactions.
Ensure engagements are compliant and set-up for success from Day 1.
Ensure all required contracts, documentation, and information are accurately collected, validated, and recorded in internal systems.
Flag discrepancies or missing information and coordinate with relevant teams to resolve issues.
Ensure all requirements are in place to enable timely and accurate billing, including liaising with Sales and Clients to confirm billing details and vendor setup.
Partner with key stakeholders to implement mid-engagement change requests successfully and in line with process.
Manage client-specific onboarding requirements to enable Axiom Talent to start engagements on time.
Liaise with Sales, Talent Operations, and other internal teams to coordinate onboarding activities.
Manage onboarding processes involving third-party procurement providers.
Ensure all onboarding requirements are completed accurately and in compliance with internal standards.
Coordinate with Solutions, IT, and other functions to ensure Day 1 readiness.
Manage requests for Axiom-issued equipment (e.g. laptops), including provisioning and return at the end of engagements.
Support completion of third-party risk management (TPRM) questionnaires and ongoing reassessments, coordinating with Legal, Compliance, Finance, and other stakeholders as required.
Assist with client audit requests, ensuring timely, accurate, and well-documented responses.