Client Supervisor

Strategic America•West Des Moines, IA

13d

About The Position

The Client Strategy and Service Supervisor is responsible for owning and leading key client relationships and the cross-functional teams that support them. This role serves as a strategic business partner and marketing consultant, guiding clients through integrated marketing initiatives, strategies, and executions that drive measurable business growth. The Supervisor leads with a big-picture perspective while keeping leadership and the associated internal teams informed on client business plans, challenges, relationships, risks, and financial health. This role balances strategic leadership, operational excellence, fiscal responsibility, creative/branding know-how, and people development to ensure success for both clients and the agency.

Requirements

Bachelor’s degree required; 8+ years of experience in marketing, advertising, or related fields; some management experience preferred.
Creative and branding experience prioritized
Iowa-based preferred
Strong knowledge of strategic planning and marketing execution, with experience managing KPIs to drive measurable results.
Ability to outline complex information into clear, actionable insights for clients and internal teams.
Skilled at leading crucial conversations internally and externally, including with C-Suite executives, to ensure alignment and effective execution.
Excellent oral and written communication and presentation skills.
Strong problem-solving abilities, interpersonal skills, and leadership presence, with the ability to mentor and inspire teams.
High drive, resourcefulness, initiative, and ability to thrive in a fast-paced environment.
Committed to supporting and fostering the agency’s desired culture.

Responsibilities

Demonstrate Strategic Leadership
Own and lead multiple key client relationships, ensuring long-term success and strong, trusted agency partnerships
Serve as a primary strategic and creative advisor, aligning integrated marketing initiatives with clients’ business objectives
Collaborate with clients to define KPIs, marketing strategies, budgets, and timelines that drive in-market success
Partner with the Data, Research, and Insights team to develop forecasting and performance tracking aligned to client goals
Lead the development of marketing plans, programs, budgets, and operational processes to meet and exceed client objectives
Anticipate client needs and proactively identify opportunities for growth, optimization, and expanded services
Foster strong cross-functional collaboration across account, strategy, creative, media, digital, analytics, and production teams
Build and maintain trusted relationships with senior client stakeholders
Lead, mentor, and develop client coordinators and managers, including performance reviews and career development planning
Oversee Fiscal Management
Monitor client financial performance and profitability, understanding how it contributes to overall agency fiscal performance
Partner with the VP to develop, price, and manage client scopes of work and pricing proposals
Monitor scope adherence and resource allocation to ensure compensation structures support delivery of assets while maintaining agency profitability
Identify opportunities to grow accounts through expanded scope, efficiencies, or new offerings
Be a Part of Creative & Strategic Briefing
Develop insight-driven creative and strategic briefs
Synthesize complex data, research, and client inputs into compelling, clear stories that inspire strong creative solutions
Collaborate closely with creative teams to ensure briefs are well-defined, strategically sound, and executed successfully
Champion creative excellence while ensuring work meets client objectives and performance expectations