Client Services Supervisor

NRI 3PL • Los Angeles, CA

7d • Onsite

About The Position

As a Client Services Supervisor, you will play an important part in providing
direction to the Client Services team by ensuring all functions related to the
processing of orders and receipts through the facilities meet client
expectations. You’ll be working with some awesome clients that are heavily
involved in the active lifestyle.

Requirements

• Excellent technical capabilities with proficiency to learn internal and external software systems
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
• Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
• Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently 
• Has the ability to be flexible and adapt to changing priorities. 
• Trustworthy and moral character (we use pre-employment background & drug tests)
• Must have 2+ years’ experience in a logistics environment as a customer service representative, 3PL a plus
• Proficient with Microsoft Office applications, specifically Outlook and Excel
• Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Responsibilities

• Support and oversee operations across two facilities in the Inland Empire and Los Angeles
• Ensures the training and development of team members  
• Communicates, monitors and drives goals and performance metrics to meet client SLA’s
• Communicates expectations and provides regular feedback on performance  
• Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
• Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
• Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
• Keeps work and storage areas in a safe, clean, and tidy condition at all times.
• Performs other duties as requested

Benefits

• Staff purchase program – wear the brands you love!
• Staff benefits plan – chose the benefits that are right for you!
• Flexible and fun work environment – work hard and play hard!
• Internal opportunities – we believe in growing our own!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees