Supervisor, Client Administration

Hancock Whitney Bank • Houston, TX

6d

About The Position

The Supervisor of Commercial Client Administrators oversees the daily performance of a team of administrators while providing complex support to Relationship Managers. This role combines leadership, operational management, and advanced client service expertise.

Requirements

• Bachelor’s degree in business, finance, or related field preferred.
• 7+ years of experience in a commercial lending or client support function, with at least 2 years in a supervisory role.
• Extensive knowledge of loan documentation, financial statements, and banking operations.
• Proficient in banking systems, including nCino and Salesforce, and Microsoft Office Suite.
• Excellent leadership, organizational, and client service skills.

Responsibilities

• Supervise and mentor a team of Commercial Client Administrators, ensuring efficient operations and adherence to policies and regulations.
• Manage team workloads, providing training, guidance, and performance feedback.
• Serve as an escalation point for complex client issues and high-value transactions.
• Oversee and ensure the accuracy of loan documentation, using platforms such as nCino and Salesforce.
• Partner with Relationship Managers to identify and support cross-selling opportunities, participating in joint client calls and Relationship Reviews.
• Monitor and manage client account activities, addressing risks and discrepancies proactively.
• Lead fraud resolution efforts, assisting with red flag monitoring and Enhanced Due Diligence forms.
• Drive process improvements to enhance team productivity and client satisfaction.
• Prepare and present reports on team performance and client service metrics.
• Recruit, onboard, and train new team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees