Client Care Supervisor

Home Instead•Liberty, MO

About The Position

Home Instead is a growing company in the senior care industry committed to providing exceptional service and care to our clients. We are seeking a Client Care Supervisor to join our team. Here's what you'll be doing... Schedule appointments with clients and coordinate with internal teams to ensure seamless client service delivery Develop & manage client quality assurance process to include conducting quality assurance visits & calls Manage & coordinate changing care needs with families and internal team members Provide leadership and coaching to team members to enhance their performance and professional development Collaborate with other departments to identify areas for process improvement and implement solutions Manage client inquiries & starts of care You're the perfect fit if you have... Previous experience in a leadership role, preferably in customer service or client care Experience in the senior care/healthcare industry (preferred) CNA, LPN, or RN certification/license (strongly preferred) Excellent communication skills, both verbal and written Strong organizational skills and attention to detail Proficiency in Microsoft Office suite (Word, Excel, Outlook) Positive attitude, resilience, and ability to adapt to changing circumstances To join the team, you'll need... To complete a criminal background check, motor vehicle record check, and drug screen Possess a valid driver's license and valid auto insurance What we have to offer... Competitive salary Annual merit increase Health, dental, and vision insurance 401K matching retirement savings plan Paid time off and holidays Please submit your resume detailing your leadership experience and why you are interested in joining our team to https://www.homeinstead.com/location/579/home-care-jobs/

Requirements

Previous experience in a leadership role, preferably in customer service or client care
Excellent communication skills, both verbal and written
Strong organizational skills and attention to detail
Proficiency in Microsoft Office suite (Word, Excel, Outlook)
Positive attitude, resilience, and ability to adapt to changing circumstances
To complete a criminal background check, motor vehicle record check, and drug screen
Possess a valid driver's license and valid auto insurance

Nice To Haves

Experience in the senior care/healthcare industry
CNA, LPN, or RN certification/license

Responsibilities

Schedule appointments with clients and coordinate with internal teams to ensure seamless client service delivery
Develop & manage client quality assurance process to include conducting quality assurance visits & calls
Manage & coordinate changing care needs with families and internal team members
Provide leadership and coaching to team members to enhance their performance and professional development
Collaborate with other departments to identify areas for process improvement and implement solutions
Manage client inquiries & starts of care