Client Care Supervisor

Animal Specialty Center • Yonkers, NY

12d • $26 - $30

About The Position

We are seeking an experienced Client Care Supervisor to lead our Client Care & Coordinator Team. This role oversees daily front desk operations, supports client communication, and ensures an exceptional experience for both clients and patients. If you thrive in a fast‑paced veterinary environment and enjoy mentoring a team, we’d love to hear from you!

Requirements

• High school diploma or equivalent (Associate’s in business, vet tech, or related field preferred)
• 2+ years of supervisory experience
• 3+ years in a general practice veterinary setting or 1+ year in specialty/referral/emergency
• Strong customer service, communication, and leadership skills
• Comfortable with technology, phone systems, and software (EzyVet experience is a plus)
• Detail‑oriented, organized, and able to multitask
• Working knowledge of veterinary terminology
• Reliable attendance
• Ability to lift up to 40 lbs
• Ability to stand, walk, bend, and reach during an 8+ hour shift
• Ability to work nights, weekends, and holidays as needed
• Flexibility with schedule to support front desk coverage
• Visual/auditory ability to communicate effectively
• Ability to maintain a clean hospital environment, including occasional waste cleanup

Nice To Haves

• Associate’s in business, vet tech, or related field preferred
• EzyVet experience is a plus

Responsibilities

• Supervise the Client Care team, including hiring, training, coaching, and performance management
• Communicate confidently using practical veterinary knowledge to support scheduling, triage, and client instructions
• Maintain department workflows and quality standards
• Create and manage schedules to ensure full coverage at all times
• Facilitate communication between Client Care and all hospital departments
• Audit patient check‑in records for accuracy and quality control
• Resolve high‑level client or doctor concerns after initial team attempts
• Lead team meetings and follow up on action items
• Motivate and support staff to deliver excellent service
• Participate as part of the hospital leadership team and contribute to process improvements
• Manage the department’s approved budget

Benefits

• 3 weeks paid time off
• Paid sick leave (NY State compliant)
• Medical, dental, and vision insurance
• Short‑ & long‑term disability
• Life insurance
• 401(k) with employer match
• Annual uniform allowance
• 75% employee pet discount
• Holiday double pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees