Client Success Specialist

Fiserv•Mississauga, ON

1d•CA$48,000 - CA$60,000•Onsite

About The Position

At Fiserv, we help clients deliver connected commerce and payment experiences that support the speed of life. On the Clover onboarding team, this role supports new and existing business clients by guiding implementation, training, and early-stage adoption of Clover Point-of-Sale solutions. You will help clients configure their environment, resolve setup issues, and build confidence using Clover from day one.

Requirements

2+ years of experience in client onboarding, implementation, or support for Point-of-Sale or payment technology platforms.
2+ years of experience in configuring business settings such as inventory, menus, tax rules, and payment options within merchant systems.
2+ years of experience in troubleshooting hardware, device activation, and account setup issues in a technical support environment.
2+ years of experience using CRM or case management systems to document client interactions, onboarding progress, and issue resolution.
2+ years of experience using Microsoft Excel for tracking, reporting, or client setup documentation.
2+ years of experience supporting software or platform adoption in a customer-facing technical environment.
2+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Experience supporting Clover from Fiserv or other POS platforms in a merchant services environment.
Bilingual fluency in English and French.
Experience coordinating issue escalation across technical, operations, and service teams.
Experience delivering virtual or live end-user training for business clients.

Responsibilities

Support client onboarding for Clover by assisting with device activation, hardware installation, account setup, and system configuration.
Configure menus, inventory, tax settings, and payment options based on client business needs and operational requirements.
Serve as a primary point of contact during onboarding to answer questions, troubleshoot setup issues, and provide follow-up guidance after launch.
Document client setup details, preferences, training activities, and issue resolution in internal systems.
Escalate client issues to internal teams as needed and coordinate follow-up to reduce disruption to service.
Maintain working knowledge of Clover, related Fiserv platforms, operational processes, and implementation changes.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits