Client Success Specialist

Oracle•Denver, CO

10d•$62,800 - $105,500•Hybrid

About The Position

The Oracle Health Client Success and Renewals organization is responsible for customer longevity, retention, and incremental revenue growth and is hiring for a Client Success Specialist (CSS). The CSS will be responsible for maximum adoption of Oracle services and solutions and identifying/driving product usage, growth, and customer happiness. This is a hybrid/in-office role. We are looking for candidates who will be present in our Denver, CO office 5 days a week for their first 6 months and Tuesday through Thursday thereafter. Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction. Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth. Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice. As a Client Success Specialist, you will play a crucial role in growing Oracle Health’s recurring SaaS revenue by finding win-win outcomes. Your primary focus will be on achieving high contract renewal rates, minimizing churn and risk of down sell, and maximizing revenue through upselling opportunities. You will accomplish this by fostering trusted client relationships, accurately quoting, and securing renewals in advance, and proactively addressing challenges before they affect client retention risk. This role involves a commitment to accountability, problem-solving, and delivering results that safeguard and grow the business.

Requirements

Maximum adoption of Oracle services and solutions
Identifying/driving product usage, growth, and customer happiness
Accountability
Problem-solving
Delivering results that safeguard and grow the business

Responsibilities

Maximize Oracle Health’s revenue by ensuring efficient and seamless renewals, while enhancing client satisfaction.
Build strong, trusted relationships that lead to high renewal rates, low downsell/churn, and identify opportunities for new growth.
Anticipate challenges early, create strategic action plans, and position Oracle Health as the customer's long-term partner of choice.
Achieve high contract renewal rates, minimizing churn and risk of down sell, and maximizing revenue through upselling opportunities.
Foster trusted client relationships, accurately quote, and secure renewals in advance.
Proactively address challenges before they affect client retention risk.