Client Success Specialist
About The Position
The Client Success Specialist is a high-impact, full-time role designed to serve as the primary strategic and operational bridge between the MSX project team and client (OEM). Based on-site at client three days per week, you will support client’s management team by anticipating needs, executing ad-hoc requests with speed and exceptional quality, and ensuring strategy is grounded in real-world dealer operations for mobile service, express service and operational capacity. This position is ideal for someone who is highly organized, consultative, and comfortable working with senior stakeholders—translating strategy discussions into clear deliverables (presentations, reports, meeting outcomes) that drive action across the client's dealer network.
Requirements
- 3–5+ years of experience in automotive retail operations, OEM support/field operations, consulting, or a similar role supporting dealer networks.
- Demonstrated knowledge of dealer operations.
- Advanced proficiency in PowerPoint (executive-level storytelling) and Excel (analysis, pivots/lookup logic, clean reporting).
- Strong project coordination skills: ability to manage deadlines, prioritize competing requests, and communicate clearly with stakeholders.
- Excellent written and verbal communication; comfortable working directly with senior leaders.
- High attention to detail with a commitment to producing “boardroom-ready” deliverables.
Responsibilities
- Serve as a day-to-day point of contact for client’s management team for requests tied to all programs
- Build trusted relationships across client and MSX stakeholders (cross-functional partners may include client management, field operations, after sales/service, customer experience, and analytics).
- Maintain tight alignment between client priorities and project execution, escalating risks and dependencies early.
- Own intake, prioritization, and delivery of ad-hoc requests, including executive-ready materials and data pulls.
- Translate ambiguous asks into clear requirements, timelines, and outputs—then deliver on time with exceptional quality.
- Manage multiple concurrent deliverables while maintaining attention to detail and consistent formatting/branding standards.
- Participate in client's strategy meetings and working sessions; capture decisions, action items, owners, and deadlines.
- Convert meeting outcomes into polished summaries, action plans, and follow-up communications.
- Track progress against commitments and proactively drive closure on open items.
- Build and maintain recurring and ad-hoc reporting that communicates performance, trends, and insight.
- Create clear executive narratives: combine data, operational context, and recommendations into concise slides and written summaries.
- Ensure reporting is stakeholder-ready for both internal client audiences and external/dealer-facing communication as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
