Client Success Specialist

Center For Improving Value In Health Care•Denver, CO

6d•$65,000 - $75,000•Hybrid

About The Position

The Center for Improving Value in Health Care (CIVHC) is an independent, mission-driven nonprofit that leverages data to drive price transparency, advance health equity, and improve health and health care for Coloradans. As the designated administrator of the Colorado All Payer Claims Database (CO APCD), we transform claims data into powerful insights that inform policy, foster accountability, and accelerate system-level improvement. We partner with communities, health systems, policymakers, and leaders across the state to advance affordability, equity, and outcomes – and we approach this work with analytical rigor, creativity, and a commitment to measurable impact. We envision a community where everyone has the opportunity to be healthy and can access affordable, high-quality care. Our core values – Service, Stewardship, Integrity, and Equity – guide every aspect of our work and reflect our dedication to empower people and organizations working to improve health and well-being across the state. The Client Success Specialist plays a key role in supporting and advancing CIVHC’s client relationships and data delivery processes. This position is responsible for assisting clients through the journey of data requests, from engagement through approval, delivery, and follow-up, while ensuring a high level of accuracy, responsiveness, and client satisfaction. This role exercises independent judgment in managing assigned projects, proactively identifying next steps, anticipating client and internal team needs, and ensuring alignment across groups. The Client Success Specialist partners cross-functionally with team members in Strategic Partnerships, Legal and Compliance, Data Solutions, and Finance to support timely, accurate, and high-quality project delivery. In addition to executional responsibilities, this role contributes to process improvement, pipeline visibility, and client experience enhancements, helping to strengthen CIVHC’s overall service delivery model.

Requirements

Strong organizational and time management skills with the ability to manage multiple projects simultaneously
High attention to detail and commitment to accuracy in documentation and processes
Ability to work independently, prioritize effectively, and exercise sound judgment in day-to-day responsibilities
Strong written and verbal communication skills, with the ability to engage professionally with internal and external partners
Ability to proactively identify issues, problem-solve, and drive projects forward
Experience working with CRM systems (e.g., Salesforce) or similar tools
Proficiency in Microsoft Office Suite or related software
Ability to collaborate effectively across cross-functional teams
Ability to function in a fast-paced, deadline-driven environment
Bachelor’s degree in a related field; or equivalent combination of education and relevant experience
2 or more years of experience in client support, account coordination, project coordination, or a related field
Candidates must reside within a commutable distance to the Denver metro area.
Candidates must be legally authorized to work in the United States at the time of application and throughout employment.

Nice To Haves

Familiarity with healthcare, data, analytics, or a related field
Exposure to sales processes, client lifecycle management, or business development support

Responsibilities

Serve as point of contact for assigned client accounts during project delivery, acting as a resource for client questions about process and delivery, clearly communicating requirements, timelines, and expectations within one business day.
Proactively identify, communicate, and drive next steps for client projects, ensuring forward momentum with minimal oversight.
Proactively anticipate and address client questions or barriers, escalating issues as appropriate while maintaining ownership of resolution.
Update Salesforce with project status changes, including but not limited to use of Chatter for updates, attaching important client communications via the Salesforce Plug-In in Outlook and updating project status.
Independently manage multiple concurrent client projects, balancing competing priorities and deadlines.
Ensure all project documentation is complete, accurate, and aligned with CIVHC standards prior to advancing to the next stages.
Prepare and package materials for the Data Release Review Committee (DRRC) meetings, ensuring completeness and accuracy.
Coordinate with Data Solutions department and other teams to support timely and accurate product delivery.
Confirm successful delivery of client outputs and ensure all outstanding questions or issues are resolved.
Support Strategic Partnerships Managers in lead generation, account coordination, and advancement of business opportunities.
Maintain visibility into pipeline activity, proactively identifying gaps, delays, or risks and communicating them to leadership.
Maintain accurate, real-time updates in Salesforce, ensuring transparency across teams.
Generate and support reporting related to pipeline activity, revenue tracking, and forecasting, with increasing independence over time.
Co-lead or support bi-weekly pipeline meetings, contributing insights and updates on project and pipeline status.
Assist with monthly and quarterly KPI reporting, ensuring data accuracy and completeness.
Identify opportunities to improve workflows, documentation processes, and client experience; recommend and implement enhancements in collaboration with leadership.
Partner with Legal and Compliance, Finance, and Data Solutions teams to ensure alignment on project requirements, timelines, and deliverables.
Collaborate effectively across departments to remove barriers and maintain project progress.
Support invoicing and payment processes in partnership with Finance to ensure timely and accurate billing.
Support the administration and analysis of CIVHC’s Customer Service Survey process.
Identify trends in client feedback and share insights to inform service improvements.
Must be able to travel to and from local meetings and occasionally overnight national travel.

Benefits

403b Retirement Plan
Medical, Dental, and Vision plans
Healthcare and Dependent Care Flexible Spending Account options
Paid life insurance
Short- and long-term disability coverage
9 paid holidays per year plus generous personal time off
Company-paid parking
On-site workout facility
Excellent work-life programs, such as flexible schedules, and work-from-home options
Employee wellness program
Internal professional development opportunities
Position may qualify for Public Service Loan Forgiveness Program.