Client Success Specialist

White House Custom Colour•Eagan, MN

3d•$58,000 - $80,000•Onsite

About The Position

The Client Success Specialist serves as a trusted partner to members of the WHCC Client Success Program. Providing personalized support, strategic guidance, and proactive communication that help clients grow while strengthening long-term relationships with WHCC. This role collaborates closely with Customer Service, Marketing, Product, Manufacturing, and Leadership to advocate for client needs, improve the overall customer experience, and ensure WHCC continues to deliver industry-leading products and services. Our client success team is dedicated to helping professional photographers build thriving businesses and deliver an exceptional, concierge-level client experience.

Requirements

2–5+ years of experience in Customer Success, Account Management, Customer Service, Marketing, or a related client-facing role
A friendly, approachable, and team-focused personality with excellent relationship-building and problem-solving abilities
Exceptional written and verbal communication skills
Proven ability to lead multiple account projects at one time while maintaining sharp attention to detail and meeting deadlines
Ability to work collaboratively across departments and on-site at our Eagan facility
Willingness to travel a few times per year (2–3 trade shows/industry events) plus occasional local events, and availability to occasionally entertain clients outside standard business hours (e.g., client dinners approximately once a month)
Comfortable using, or genuinely curious about, AI tools as a productivity asset

Nice To Haves

Experience in the photography or creative services industry preferred
Knowledge of WHCC / ProDPI product lines preferred
CRM or account management software experience a plus
Basic knowledge of email marketing platforms and basic Photoshop/design ability a plus
Experience in or enthusiasm for sales — comfortable identifying growth opportunities and having revenue-oriented conversations with clients — a plus

Responsibilities

Build and maintain strong relationships with assigned Client Success Program members via email, phone, virtual meetings, and occasional in-person visits
Deliver concierge-level service by understanding each client's business goals and recommending solutions that help them succeed
Serve as the primary point of contact for assigned accounts, responding promptly and professionally to questions, opportunities, and challenges — building trust through proactive communication, not just reacting to requests
Monitor account activity, business trends, ordering patterns, and client feedback to identify opportunities that improve engagement, retention, and growth
Own tracking and reporting on CSP data and metrics, delivering insights and recommendations to retain and grow the membership
Help onboard new CSP members and assist clients with product education, workflow recommendations, and best practices
Partner with Marketing, Product, Customer Service, Manufacturing, and Engineering to advocate for client needs and coordinate solutions for complex requests and escalations
Assist in planning and hosting webinars, educational content, client meetings, and special events; support WHCC's presence at industry conferences, trade shows, and community events
Build educational emails, presentations, and other client-facing communications
Manage event sponsorship requests and maintain accurate client records and documentation