Client Success Specialist

Ascend Learning, LLC•Leawood, KS

4d•Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Requirements

Bachelor’s degree required
2+ years of prior customer-related work experience
Proven experience in customer experience management or a related field
Ability to analyze data and generate actionable insights
Excellent presentation, communication, and interpersonal skills
Ability to collaborate with cross-functional teams, including sales, marketing, and operations, to ensure consistent and exceptional customer experience across all touchpoints
Project Management, Time Management, and Organizational Skills
Problem Solving, conflict resolution abilities
Team Player

Nice To Haves

Up to 10% travel is expected

Responsibilities

Support business efforts and provide quality sales support.
Provide client support associated with courseware, online content, assessment tools, curriculum, and redirecting feedback to relevant internal departments.
Proactively engage existing clients to help improve retention and satisfaction.
Provide differentiated service and responsiveness to accounts.
Contact clients regarding their academic cycle to collect headcounts, utilization, and enrollments.
Collaborate closely with sales, enhancing client outcomes and growing revenue.
Redirect incoming sales leads or inquiries, process digital requests with approval from rep/agent, include those received via vendor partner portals.
Observe and assist the sales team with client engagement, assist in their efforts to build and maintain strong relationships with clients and increase sales volume.
Provide additional capacity for current account owners to engage in additional selling activity and ensure superior service.
Support sales with quote input and processing, track order status, and ERP integration.
Assist with maintaining CRM system records.
Input service tickets as necessary for advanced tech issues.