Client Success Specialist

Atlantic Constructors • Richmond, VA

1d • Onsite

About The Position

We are seeking an exceptionally organized, people-oriented, and high-energy Client Engagement & Success Specialist to play a central role in shaping our client experience. This position is more than administrative support-it is a front-facing, relationship-driven role responsible for creating a seamless, elevated, and memorable experience for our clients, partners, and leadership. The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and brings an outstanding personality that naturally builds trust, excitement, and connection. You will serve as the connective tissue between clients, leadership, operations, and business development-ensuring every interaction reflects professionalism, warmth, and excellence.

Requirements

• 2+ years of experience in client engagement, executive support, hospitality, event coordination, or related roles
• Strong communication skills with a charismatic, polished presence
• Exceptional organizational ability and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Self-starter with strong problem-solving skills and follow-through
• Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail, and demonstrate problem-solving skills
• Must adhere to all company policy and procedures

Nice To Haves

• Experience with CRM or event management tools is a plus
• Event planning and coordination
• Executive calendar and travel management
• Customer relationship management (CRM systems)
• Hospitality or customer service environments
• Background in Industrial or Data Center construction, engineering, or fabrication is a plus
• Education in marketing, communications, or a related field

Responsibilities

• Serve as a polished and professional point of contact for clients, company executives, vendors, and partners
• Create a welcoming, memorable experience for high-profile clients
• Support client onboarding and ongoing relationship management
• Coordinate client visits, facility tours, and engagements that leave a lasting impression
• Manage calendars, travel arrangements, and scheduling for executives and leadership
• Coordinate meeting logistics, prepare agendas, and track follow-up action items
• Assist in preparing presentations, reports, proposals, and communications
• Maintain strict confidentiality when handling sensitive business information
• Plan and execute customer appreciation events, trade shows, and networking functions
• Coordinate company-hosted meetings and industry events from concept through execution
• Plan and execute high-energy events -client appreciation, trade shows, networking functions
• Help represent the company at industry events and meetings
• Support social presence (LinkedIn, media touchpoints, etc.) to amplify engagement
• Partner with sales and leadership to strengthen relationships and enhance visibility
• Maintain CRM systems, contact databases, and engagement records
• Support sales teams and operational leaders with coordination and follow-through
• Assist with office coordination and special projects as needed
• Ensure consistent communication and alignment across internal teams

Benefits

• Medical Insurance Plan ($0.00 Employee-Only)
• Dental Insurance Plan ($0.00 Employee-Only)
• Short-Term Disability Plan ($0.00 Employee-Only)
• Life Insurance Plan ($0.00 Employee-Only)
• Vision Insurance Plan
• 401(K) Retirement Plan with Generous Company Matching
• Health Savings Plan with Generous Company Matching
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed