Client Success Specialist

Sanderson Firm• Remote, US,

21h•$50,000 - $60,000•Remote

About The Position

Sanderson Firm is a woman-owned company specializing in Medicare Secondary Payer (MSP) compliance services. Our team of legal and clinical professionals brings more than 700 years of combined MSP industry experience, serving insurance carriers, self-insured companies, third-party administrators, and governmental entities across the country. Recognized as one of the fastest-growing MSP compliance companies, Sanderson Firm was ranked #92 on the 2025 Inc. 5000 list of fastest-growing privately held companies in America. We are proud of our 100% client retention rate and our reputation for delivering innovative solutions that help clients achieve MSP-compliant settlements. At Sanderson Firm, you’ll join a fast-growing, collaborative team where your work makes a meaningful impact on our clients and the industry. We are committed to fostering a supportive environment where employees are valued, ideas are encouraged, and contributions directly help shape the future of our firm. Join us today!

Requirements

Ability to work remotely in a productive, efficient, and professional manner.
Proficient in Microsoft Outlook, Word, Excel, Adobe Acrobat/PDF, and other standard business applications.
Excellent verbal and written communication skills, including the ability to clearly convey information, actively listen, and seek clarification when necessary.
Strong command of English grammar, spelling, punctuation, and business writing.
Ability to follow instructions, exercise sound judgment, and respond appropriately to management direction.
Strong organizational skills with the ability to work independently, prioritize multiple tasks, and effectively manage time.
Ability to maintain focus, accuracy, and productivity while multitasking in a fast-paced environment.
Demonstrated attention to detail and commitment to producing high-quality work.
Ability to maintain strict confidentiality and exercise discretion when handling sensitive information.
Proven ability to collaborate effectively in a positive, team-oriented environment.
Ability to perform well under pressure and adapt to changing priorities, deadlines, and business needs.
Demonstrated reliability, dependability, and a strong attendance record.
Flexibility to work additional hours or adjust schedules as needed to meet business demands and ensure timely product delivery.

Nice To Haves

Associate degree preferred; equivalent combination of education and relevant experience may be considered.
Minimum of 1–3 years of Medicare Secondary Payer (MSP) compliance experience preferred.
Knowledge of Medicare Secondary Payer (MSP) regulations and terminology preferred.
Knowledge of Workers' Compensation, No-Fault, and Liability insurance claims preferred.
One to three years of experience in a customer service and/or administrative role preferred.
Demonstrated commitment to providing exceptional customer service.

Responsibilities

Delivering product to clients in accordance with individual client handling protocols.
Ensure on-time product delivery to meet internal and external turnaround times. Will require a flexible schedule (ex: staying past usual work hours if necessary).
Perform quality control on cases assigned to ensure processing according to policy & procedures as well as client handling protocols.
Assist with medical provider communication and contact as needed.
Provide back-up and assistance to the department based on capacity.
Regularly communicate with management regarding workload status and provide additional support as needed to other departments
Abide by all rules of the company such as safety, confidentiality, and organizational directives.