Client Success Specialist II

Avant•Maitland, FL

7d•Onsite

About The Position

The Client Success team nurtures our client relationships following the master staffing agreement process by the Sales team. Client Services matches the demand of our clients with our supply of HCPs. They confirm the assignments between client and HCP with job confirmation documents. The Client Success Specialist II is responsible for overseeing the daily aspects for a successful HCP placement. This role will be responsible for assisting and coordinating the placement process with scheduling and interviewing of an HCP with a client. The position plays an important role in increasing efficiency and consistent communication with the clients and healthcare professionals (HCPs). The Client Success Specialist II may assist the Specialist I with job duties demanded by the business.

Requirements

Associate degree required; Bachelor’s degree preferred; or equivalent combination of education and experience
2+ years of customer service experience required and/or similar experience
2+ years of administrative or clerical experience
High proficiency in computer software applications and Microsoft Office (Word, Excel, PPT, Databases)
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Ability to gather, summarize and analyze reports, find solutions to various administrative problems, and prioritize work
Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
Must have organizational, communication, and planning skills
Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain

Nice To Haves

Healthcare experience a plus

Responsibilities

Be a champion for Avant Healthcare Professionals goals, our people and our mission, exemplifying our values, while supporting Avant’s strategic business building initiatives
Under the directive of Client Success Management, oversee the HCP placement process including coordinating practice and client interviews
Escalate HCP and client related issues to the appropriate Client Success Manager for potential intervention and further assistance
Present a professional demeanor while engaging with our customers
Maintain detailed notes in the Avant database for HCP practice interviews and client interviews
Follow up on interview outcomes within the designated timeframe of 24-48 hours post interview and provide updates to the HCPs regarding job offerings or declinations
Review existing reports used by the CSS team to confirm they accurately capture productivity and daily workflow, and ensure they are consistently maintained
Respond to applicants and clients within 24-48 hours of receipt of communication
Assist the department in achieving monthly, quarterly, and annual goals for healthcare professional placements and assignment starts
Assist and maintain Standard Operating Procedures (SOPs) related to internal processes
Other duties as assigned