Kinexys - Client Success - Senior Associate

JPMorgan Chase & Co.•New York, NY

10d•$74,100 - $109,000

About The Position

As a Client Success Senior Associate on the Kinexys Market Development team, you will own the end-to-end client experience across both pipeline and live clients, supporting current applications as well as those in development. It's a unique opportunity to collaborate with a diverse set of stakeholders, including Application Teams, Product, Operations, Engineering, and Legal. You'll join a start-up-like environment within a leading financial services firm, where you can shape and evolve the role as the business grows.

Requirements

3+ years of experience or equivalent expertise in customer success or a relevant domain area.
Interest and basic understanding of blockchain and digital assets.
Demonstrated ability to deliver exceptional customer service with a strong desire to help customers succeed.
Proven experience successfully engaging customers using strong verbal and written communication skills with an ability to articulate complex concepts in a clear and concise manner.
Demonstrated experience in working with technology and the ability to troubleshoot basic technical issues and guide customers through problem-solving steps.
Proven proficiency in managing complex projects and multiple tasks.

Nice To Haves

Experience in an operations or onboarding role in financial services.
Knowledge of Confluence, JIRA, and Salesforce.
Experience working with clients/stakeholders on a global scale.
Strong communication, writing and presentation skills.

Responsibilities

Manage client interactions and relationships; oversee incoming client inquiries and collaborate with relevant stakeholders to address and resolve issues.
Build strong internal relationships to serve as a liaison between clients and various internal teams.
Provide product demonstrations and training to clients, supporting teams during initial client activities to ensure successful outcomes.
Coordinate and manage projects related to client needs and enhancements in collaboration with relevant teams.
Support the development of standard operating procedures and processes for new applications, conduct regular business reviews, track client status, and ensure adherence to established processes for client onboarding and implementation.
Develop processes for implementing innovative products, identify impacts across agreements, streamline client integration requirements, and ensure successful project launches.
Gain a comprehensive understanding of product offerings and team capabilities to effectively address client inquiries and provide support.
Design and develop operational models to enhance client success.