Client Success Associate

Orennia•Calgary, AB

3d•Onsite

About The Position

Orennia provides an all-in-one platform for accurate data, predictive analytics and actionable insights across the energy transition. We drive faster capital allocation decisions and help our clients maximize returns across the solar, wind, storage, power, RNG, CCUS, clean fuels and hydrogen sectors. The technology that powers Orennia’s platform delivers an unparalleled experience, distilling information into actionable insights to give our clients a competitive edge. As the world decarbonizes its energy stack, trillions in capital need to be deployed. Global investment in the energy transition must quadruple to over $5 trillion annually to stay on the 1.5°C pathway, according to the International Renewable Energy Agency. Without accurate data and predictive analytics, developers and investors will struggle to deploy capital efficiently and maximize returns. Orennia’s platform expedites the energy transition with effective and robust information for smarter capital allocation choices. People are at the heart of the best technology companies. We’ve brought together some of the industry’s top experts and brightest minds in data orchestration, analytics, software development, and industry insights to uncover opportunities where others can’t. At Orennia, you’ll become part of a collaborative culture and do work that matters. We trust and support each other, ask hard questions and solve complex problems together. Guided by a spirit of inquiry, our team has a product-driven, continuous delivery mindset to drive our innovation forward. As a Client Solutions Associate, you will forge strong relationships with our clients to empower them as they adopt Orennia’s platform and help to develop client engagement and retention approaches to support the growth of Orennia. Reporting directly to the VP, Customer Success you will have the opportunity to work across departments, levels, and with a variety of experts and perspectives, to allow you to gain a variety of experiences before working hands on with our client base on the customer success team. During your first 6-8 months of onboarding, you will join the Analytics team and contribute to market analysis in the renewables, power, CCUS, hydrogen and renewable fuels sectors, develop advanced analytical models that leverage large data sets to provide insights to our clients, and work closely with our clients to create customized solutions to their most pressing and complex problems. Our people are passionate and have a strong belief in our mission. Our efforts impact individuals and communities, all the while working toward a net-zero future. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.

Requirements

Completed a Bachelor's degree in Engineering/ Mathematics/Computer Science/ Finance.
2-4 years of relevant work experience in the industry or SaaS consulting environment.
Critical thinker. Can connect-the-dots to solve problems and seek out opportunities when the dots don’t even exist yet.
Customer centric, with a proven ability to build and maintain strong customer relationships.
Fearless with technology, excited to get your hands on new systems and can figure out any kind of software.
Keen, active listener with inquisitive nature - ability to spot opportunities to grow usage of our services.
Know how to prioritize your work and tasks effectively to achieve best customer outcomes.
Hungry to learn and contribute. Our organization is growing, and this role is an exceptional opportunity to grow with us.
Excited about working in a fast-paced scale-up environment and embracing change and ambiguity.

Responsibilities

Be an integral part of the Orennia account team that contributes towards growth and retention through contribution of account planning activities and tailored engagement plans. This may include but won’t be limited to providing front line customer support, product training, onboarding new users, triaging technical requests and maintaining consistent engagement with our client.
Lead training sessions to ensure Orennia’s portfolio is embedded, and the active user base is growing by meeting user needs.
Develop key relationships with customers to increase our active usage, user count and, ultimately, overall engagement.
Act as a first point of contact for user questions and liaise internally to ensure we deliver on our promises to clients. Create follow- up loops with clients to ensure that queries and issues are resolved to their satisfaction.
Become an Orennia expert with a strong understanding of our offering and our client’s business.
Proactively seek opportunities to promote relevant content to your clients and to keep them up to date with the latest industry knowledge.
Engage in commercially focused customer discussions to influence product, service and overall Orennia business development.
Work with the customer to build customer workflows helping integrate our product into their day- to -day workflows.
Work closely with our clients to create customized solutions to their most pressing and complex problems.
Participate in conference calls, virtual and in-person meetings with clients and prospects, leveraging and demonstrating our solutions.
Go onsite and meet with clients to identify their biggest pain points and identify solutions with Orennia products.